FAQ

Frequently Asked Questions:

Q:Is FaceLake.net secure?
A:Yes, Yahoo! hosts the store pages, ordering system, and order data. Your credit card information is 100% safe. Click the yahoo badge for more info from yahoo: ecommerce provided by Yahoo! Small Business

Q: What is the warranty?
A: a year

Q: Can I place my order over the phone?
A; No, To avoid unnecessary miscommunication, discrepancy and/or likely delay, facelake.net does not accept any phone order, please place your order through our secured online shopping system.

Q: What is the currency of the prices?
A: All prices are in US Dollars.

Q: Do you charge sales tax?
A; No, we do not charge any tax.

Q: What kinds of payment methods you accept?
A: We accept Discover, Visa, American Express, Diner's Club, MasterCard and Paypal, check/money order.

Q: Where do all your products ship from?
A: All orders are shipped from Chicago, USA.

Q:When will you ship my order?
A: We ship all the orders in the same business day.

Q:How long can I receive my order?
A: If you are in USA, it takes 1-5 days. It depends on where you are.

Q: Are your products new?
A: Yes, All our products are brand new. We do not carry any used/refurbised items.